| ... | ... | @@ -1,4 +1,4 @@ | 
              
                    | 1 |  | -* On the topleft ofthe referrals page,the customer can select any custom date to check referrals. | 
              
                    |  | 1 | +* All the new appointments booked using either the **"New Appointment"** section on the top right or the **"Appointment"** section on the left are listed in the **"Referrals"** section on the top left where the call center agent can select any custom date to check referrals. | 
              
                    | 2 | 2 |  | 
              
                    | 3 | 3 | [[((( | 
              
                    | 4 | 4 | Custom dates for Referrals | 
                      
        | ... | ... | @@ -15,30 +15,30 @@ | 
              
                    | 15 | 15 | [[Referrals for last 7 days>>image:Referrals for last 7 days.JPG||height="459" width="1000"]] | 
              
                    | 16 | 16 |  | 
              
                    | 17 | 17 |  | 
              
                    | 18 |  | -* When the practice clicks the "Create Appointment" button next to a patient's name, a new screen will appear. This screen can also be accessed via the "**Appointments**" button at the top left. | 
              
                    |  | 18 | +* When the agent clicks the "Create Appointment" button next to a patient's name, a new screen will appear. This screen can also be accessed via the "**Appointments**" button at the top left. | 
              
                    | 19 | 19 | * The patient's details will be auto-filled in this section. The patient only needs to fill in their city, state, email address, and phone number. | 
              
                    | 20 | 20 |  | 
              
                    | 21 | 21 | [[Appointment Screen>>image:Create Appointment screen.JPG||height="484" width="1000"]] | 
              
                    | 22 | 22 |  | 
              
                    | 23 |  | -* Next, the patient will select the treatment type on the right side. | 
              
                    |  | 23 | +* Next, the agent as per the patient's choice will select the treatment type on the right side. | 
              
                    | 24 | 24 |  | 
              
                    | 25 | 25 | [[Treatment types>>image:Treatment types.JPG||height="427" width="800"]] | 
              
                    | 26 | 26 |  | 
              
                    | 27 |  | -* The company can check the list of available dental practices in the patient's area. | 
              
                    |  | 27 | +* The agent can check the list of available dental practices in the patient's area. | 
              
                    | 28 | 28 |  | 
              
                    | 29 | 29 | [[List of available practices>>image:List of available practices.JPG||height="776" width="800"]] | 
              
                    | 30 | 30 |  | 
              
                    | 31 | 31 |  | 
              
                    | 32 |  | -* The companycan also view available time slots for any custom period for any practice by clicking the calendar box. It will show a list of all available slots over the next few days. | 
              
                    |  | 32 | +* The agent can also view available time slots for any custom period for any practice by clicking the calendar box. It will show a list of all available slots over the next few days. | 
              
                    | 33 | 33 |  | 
              
                    | 34 | 34 | [[Available slots>>image:Available slots.JPG||height="563" width="800"]] | 
              
                    | 35 | 35 |  | 
              
                    | 36 | 36 |  | 
              
                    | 37 |  | -* Finally, the company can book the appointment for the patient by clicking the "Create Appointment" button at the bottom, and the patient will be notified. | 
              
                    |  | 37 | +* Finally, the agent can book the appointment for the patient by clicking the "Create Appointment" button at the bottom, and the patient will be notified. | 
              
                    | 38 | 38 |  | 
              
                    | 39 | 39 | [[Create appointment>>image:Create appointment.JPG||height="794" width="800"]] | 
              
                    | 40 | 40 |  | 
              
                    | 41 | 41 |  | 
              
                    | 42 |  | -In this way, appointment will be created for aaptient for his/her Urgent Dental Care. | 
              
                    |  | 42 | +In this way, appointment will be created for the patient for his/her Urgent Dental Care. | 
              
                    | 43 | 43 |  | 
              
                    | 44 | 44 |  |