Wiki source code of Advanced Innovative Solutions

Version 1.1 by namra gul on 2024/07/21 21:05
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1 = Introduction =
2
3 === Urgent Dental Care Process ===
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5 * **Immediate Actions:**
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7 - If a patient's tooth is bleeding.
8 - Dial 999 or 111 for emergency assistance (UK).
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10 * Procedure When Calling 111:
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12 1.  **Initial Call Handling:**
13 - The call is transferred to a company called Mastercall.
14 - The Mastercall team will ask triage questions first, such as:
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16
17 - Are you suffocating because of the blood?
18 - Is there any swelling?
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21 - If the answer is **"yes"** to any of these questions, it is considered a dental emergency. The patient should be taken to the emergency department.
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23 3. ~*~*If the Answer is "No":~*~*
24 - The case is classified as urgent dental care.
25 - The call center will email the dental practice with the patient’s details.
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27 * **Practice Actions:**
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29 - The dental practice needs to:
30 - Check emails for patient information.
31 - Transfer the details to the Practice Management System (PMS) manually.
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33 * **Appointment Cancellations:**
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35 - If the bleeding stops after 5 minutes, the call center cancels the appointment.
36 - The canceled slot may then be given to another patient.
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38 * **Potential Issues:**
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40 - If the practice does not receive the cancellation information, it can lead to confusion with two appointments scheduled for the same time slot.
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42 * **System Integration:**
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44 - Mastercall uses a system called Adastra.
45 - When a call comes in, the details are entered into Adastra.
46 - If Adastra recognizes the information, a new appointment page will open in their system.
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48 By following this structured process, both urgent and emergency dental care can be efficiently managed, minimizing confusion and ensuring patients receive the necessary care promptly.

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