Changes for page URGENT DENTAL CARE

Last modified by namra gul on 2024/07/24 23:43
From version < 1.4 >
edited by namra gul
on 2024/07/24 23:42
To version 1.1 >
edited by namra gul
on 2024/07/21 21:05
>
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Summary

Details

Page properties
Title
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1 -URGENT DENTAL CARE
1 +Advanced Innovative Solutions
Content
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1 -(% class="wikigeneratedid" id="H" %)
2 -Welcome to the "Urgent Dental Care" System. This guide will walk you through the process of booking, editing, and managing dental appointments efficiently.
1 += Introduction =
3 3  
4 -
3 +=== Urgent Dental Care Process ===
4 +
5 +* **Immediate Actions:**
6 +
7 +- If a patient's tooth is bleeding.
8 +- Dial 999 or 111 for emergency assistance (UK).
9 +
10 +* Procedure When Calling 111:
11 +
12 +1.  **Initial Call Handling:**
13 + - The call is transferred to a company called Mastercall.
14 + - The Mastercall team will ask triage questions first, such as:
15 +
16 +
17 + - Are you suffocating because of the blood?
18 + - Is there any swelling?
19 +
20 +
21 + - If the answer is **"yes"** to any of these questions, it is considered a dental emergency. The patient should be taken to the emergency department.
22 +
23 +3. ~*~*If the Answer is "No":~*~*
24 + - The case is classified as urgent dental care.
25 + - The call center will email the dental practice with the patient’s details.
26 +
27 +* **Practice Actions:**
28 +
29 +- The dental practice needs to:
30 + - Check emails for patient information.
31 + - Transfer the details to the Practice Management System (PMS) manually.
32 +
33 +* **Appointment Cancellations:**
34 +
35 +- If the bleeding stops after 5 minutes, the call center cancels the appointment.
36 +- The canceled slot may then be given to another patient.
37 +
38 +* **Potential Issues:**
39 +
40 +- If the practice does not receive the cancellation information, it can lead to confusion with two appointments scheduled for the same time slot.
41 +
42 +* **System Integration:**
43 +
44 +- Mastercall uses a system called Adastra.
45 + - When a call comes in, the details are entered into Adastra.
46 + - If Adastra recognizes the information, a new appointment page will open in their system.
47 +
48 +By following this structured process, both urgent and emergency dental care can be efficiently managed, minimizing confusion and ensuring patients receive the necessary care promptly.

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