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Title

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1		-URGENT DENTAL CARE
	1	+Advanced Innovative Solutions

Content

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1		-= =
	1	+= Introduction =
2	2
3		-
	3	+=== Urgent Dental Care Process ===
	4	+
	5	+* **Immediate Actions:**
	6	+
	7	+- If a patient's tooth is bleeding.
	8	+- Dial 999 or 111 for emergency assistance (UK).
	9	+
	10	+* Procedure When Calling 111:
	11	+
	12	+1.  **Initial Call Handling:**
	13	+ - The call is transferred to a company called Mastercall.
	14	+ - The Mastercall team will ask triage questions first, such as:
	15	+
	16	+
	17	+ - Are you suffocating because of the blood?
	18	+ - Is there any swelling?
	19	+
	20	+
	21	+ - If the answer is **"yes"** to any of these questions, it is considered a dental emergency. The patient should be taken to the emergency department.
	22	+
	23	+3. ~*~*If the Answer is "No":~*~*
	24	+ - The case is classified as urgent dental care.
	25	+ - The call center will email the dental practice with the patient’s details.
	26	+
	27	+* **Practice Actions:**
	28	+
	29	+- The dental practice needs to:
	30	+ - Check emails for patient information.
	31	+ - Transfer the details to the Practice Management System (PMS) manually.
	32	+
	33	+* **Appointment Cancellations:**
	34	+
	35	+- If the bleeding stops after 5 minutes, the call center cancels the appointment.
	36	+- The canceled slot may then be given to another patient.
	37	+
	38	+* **Potential Issues:**
	39	+
	40	+- If the practice does not receive the cancellation information, it can lead to confusion with two appointments scheduled for the same time slot.
	41	+
	42	+* **System Integration:**
	43	+
	44	+- Mastercall uses a system called Adastra.
	45	+ - When a call comes in, the details are entered into Adastra.
	46	+ - If Adastra recognizes the information, a new appointment page will open in their system.
	47	+
	48	+By following this structured process, both urgent and emergency dental care can be efficiently managed, minimizing confusion and ensuring patients receive the necessary care promptly.