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1		-= Introduction =
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2	2
3		-=== Urgent Dental Care Process ===
4		-
5		-* **Immediate Actions:**
6		-
7		-- If a patient's tooth is bleeding.
8		-- Dial 999 or 111 for emergency assistance (UK).
9		-
10		-* Procedure When Calling 111:
11		-
12		-1.  **Initial Call Handling:**
13		- - The call is transferred to a company called Mastercall.
14		- - The Mastercall team will ask triage questions first, such as:
15		-
16		-
17		- - Are you suffocating because of the blood?
18		- - Is there any swelling?
19		-
20		-
21		- - If the answer is **"yes"** to any of these questions, it is considered a dental emergency. The patient should be taken to the emergency department.
22		-
23		-3. ~*~*If the Answer is "No":~*~*
24		- - The case is classified as urgent dental care.
25		- - The call center will email the dental practice with the patient’s details.
26		-
27		-* **Practice Actions:**
28		-
29		-- The dental practice needs to:
30		- - Check emails for patient information.
31		- - Transfer the details to the Practice Management System (PMS) manually.
32		-
33		-* **Appointment Cancellations:**
34		-
35		-- If the bleeding stops after 5 minutes, the call center cancels the appointment.
36		-- The canceled slot may then be given to another patient.
37		-
38		-* **Potential Issues:**
39		-
40		-- If the practice does not receive the cancellation information, it can lead to confusion with two appointments scheduled for the same time slot.
41		-
42		-* **System Integration:**
43		-
44		-- Mastercall uses a system called Adastra.
45		- - When a call comes in, the details are entered into Adastra.
46		- - If Adastra recognizes the information, a new appointment page will open in their system.
47		-
48		-By following this structured process, both urgent and emergency dental care can be efficiently managed, minimizing confusion and ensuring patients receive the necessary care promptly.
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